Turn Your Calls Into Cash!
Maximize your results with Outsource-Telemarketing Inbound and Outbound Telemarketing services. Ask us to initiate and close inbound telemarketing sales, or forward qualified leads to one of your sales professionals.
Let Us Help Make Your Program a Success!
To make your inbound telemarketing campaign a success requires a combination of careful planning, scalability and flexibility. We will consult with you to devise a customized program that will handle a realistically projected call volume.
Our project management staff works closely with you to carefully script calls to streamline the inquiry/order process and maximize conversions. All programs include scheduled meetings throughout the campaign to review and, if necessary, revise your program.
Flexible Program Options
Outsource-Telemarketing can handle your inbound telemarketing program from start to finish, 24/7. Choose between full-time, overflow and weekend/after-hours support. Make your inbound telemarketing program one that your customers will remember with our toll-free vanity numbers!
Experience and Capabilities
No matter what size or scale, we have the experience to handle your inbound telemarketing campaign.
Catalog/Order Entry
Sell your products and services on the Web? We can enter orders directly into your existing e-commerce web forms. Your orders arrive to you in real time, ready for fulfillment. Don’t have an order entry system in place yet? We can design and customize one for you. Our scripting and IT experts let you concentrate on the other aspects of launching your campaign. When you need us to make inbound telemarketing happen Freelance-Telemarketing is there to answer your calls. We are available 24x7, 365 days a year.
DRTV/Direct Response
By responding to all customer calls promptly, no matter how busy the phone lines get Outsource-Telemarketing can turn promotion into inbound telemarketing. Whether you are anticipating 1,000 calls or 10,000; whether you are running a local spot or a national campaign - we are standing by to capture each order, donation or pledge. Our agents quickly and accurately enter all the information needed to turn each request into results using our web-based or customized order entry software
Appointment Setting/Sales Visits
Make inbound telemarketing happen face-to-face with product demos and sales visits. Outsource-Telemarketing agents qualify leads and set up meetings between hot prospects and your sales teams with our online appointment scheduling system.
Customer Care and Support
Ensure your inbound telemarketing program will keep customers for a long time. Freelance-Telemarketing’s staff is trained to answer customers’ questions about your products and services pre-and post-sales. We can also provide help desk including problem resolution, opening trouble tickets for your support staff and paging/dispatching field reps.
Credit Card/Order Processing
Let us show you the money from inbound telemarketing. We offer a variety of credit card processing solutions to fit your specific needs. Using a secure bank routing number, we transfer funds directly into your account. This frees your staff from administrative chores and speed up your cash flow.
Multi-Language and Communication Support
Inbound telemarketing to recent immigrants and international customers? Freelance-Telemarketing has agents fluent in Spanish, French and Chinese (Mandarin and Cantonese)
Timely Reporting and Results
View your inbound telemarketing transactions and receive detailed information via our easy-to-view and easy-to-use customized reporting packages, included with all our inbound services. Obtain critical data in customized daily, weekly, or monthly reports, faxed or emailed directly to you.
Reach out with Outbound Telemarketing Services
Get the word out to customers and prospects and free up your time and resources by asking us to handle your Outbound Telemarketing. Connect with your customers and clients with a complete range of outbound telemarketing services. Whether business to consumer or business to business, our outbound telemarketing programs get results.
Customized, Attentive Outbound Calls!
Outsource-Telemarketing’s goal is to turn each outbound telemarketing contact into sales and results. We select, assign, train, supervise and monitor top-performing agents. Ask us to customize scripts for different market segments using appeals that will get results.
Tap into our product expertise and knowledge to gain the strongest results for your outbound telemarketing program. We can connect you to the staff that has the best solutions and the most knowledge.
Get the most outbound telemarketing leads and sales at the lowest cost. Remember, even if you only need one agent, we still make sure we meet your needs by providing the most reliable and professional staff.
Effective Lead Qualification
Determine your true sales prospects by us to qualify leads for your sales team. We can warm transfer hot leads. We can also close lesser-value outbound telemarketing sales. Your sales professionals are free to pursue the higher-value deals and build relationships with top buyers and prospects.
Appointment Setting
Ask our staff to take care of appointment setting so that your sales teams can focus on getting those handshakes and signatures. Let our agents qualify leads, see whether prospects are interested and set up the times with our online appointment scheduling program. We can also send out reminder emails or outbound voice messages to confirm appointments.
Got a hot prospect on the line? Our agents can patch in your sales staff to complete the deals. Customers/prospects wish to change or cancel appointments? We can supply toll-free numbers or email addresses.
Quality List Management
Sound, accurate lists are key to effective outbound telemarketing campaigns. Our list acquisition and scrubbing services eliminate duplicate names and phone numbers. We can test lists to help you identify ones that will be most productive.
Through our partners, we scrubs names against Do Not Call lists. That way we reach customers and prospects that are potentially receptive to your offers. We help you meet all regulatory requirements to ensure program compliance.
Caring for Customers
Outbound is a powerful customer care tool. Let us contact your customers to ensure they are enjoying your product or service and to see if they have any questions, concerns or suggestions. Ask our agents to notify customers about hot deals keyed to their interests or about critical information like software bugs that show that you are looking out for them.
When customers are on the line is a perfect opportunity for cross-selling/up-selling telemarketing targeted offers. Our agents are trained to know the right moment when to turn outbound service calls into outbound telemarketing calls.
A Consultative Approach
Outsource-Telemarketing cares about the success of your outbound telemarketing campaigns. We take a consultative approach in campaign design and management. Project managers meet with you throughout each step of your outbound telemarketing program to assess results and, if necessary, make adjustments.
Flexible Pricing
Outbound telemarketing entails risks. We have low minimums, flexible pilot programs and customized pricing methods. We can work with you to make your outbound telemarketing program a success.
