Transform Every Incoming Call into a Sales Opportunity

How can you manage a high volume of inbound calls while capitalizing on each selling opportunity? Outsource-Telemarketing Virtual Call Center Inbound has you covered. Now calls will go to the right agents, improving customer satisfaction and increasing profits.

 Call Routing: Increase Sales and First-call Resolution Rates

Using easy-to-setup phone trees, every call gets routed to the right agent. Control the set-up based on the number customers called from, time, day, and customer CRM data. Prioritize calls based on customer-specific criteria. Scripts are automatically delivered to your agents, increasing first-call resolution rates and creating more up sell opportunities.

Record Calls, Assess Campaign Performance A call recording feature allows you to conduct quality control and sales verification. Administrators can record calls, or agents can manually request recording. Supervisors can track which agents are on call or on break, and can assess campaigns performance with over 45 customizable reports.

Get Call Center Phone Lines Immediately Outsource-Telemarketing has an extensive phone line inventory, so you won’t wait days or weeks for new phone line. We supply phone lines immediately, and also support your existing toll-free numbers.

An Intuitive and User-Friendly Interface

Outsource-Telemarketing Inbound is as easy to use as Microsoft Outlook. Through an intuitive, web-based interface, you have complete control over all aspects of your call center. Define user activities, create and monitor users, manage skill sets, and perform just about every vital administrative function.

Easy System Integration

We’ve integrated our technology with RightNow, Salesforce.com, and NetSuite, so you can still use your customer data and those programs to track leads, opportunities, sales, and customer inquiries and problems. Outsource-Telemarketing phone controls are automatically included in the CRM program’s window for easy use.

24/7 Data Protection

We employ a 24/7 staff that’s fully dedicated to managing our two data centers. With carrier-class equipment, redundant network connections, and power supplies, we ensure that your call center is always up and running. And when you need more data capacity or phone lines, we can supply them on demand.